FAQ

Curenav Lite FAQ Questions and Answers:

I lost my password. What do I do?

To make a new password, go to the “Login” screen and click “Forgot your password”, enter your account email and press “Submit”. Open the email from your phone with the Curenav app open and follow the instructions to create a new password.

How often do you update the app?

We are continually updating the app so stay tuned for new releases. If your phone is set to automatically update, then your app will update itself when there are new releases. If your phone is set to manually update then you will have to update the app through the app store.

Can I give someone else access to my profile such as a family member or friend?

We do not recommend you give your username and password to anyone. Future releases will include the ability to share selected items (such as reports) if you wish.

Do you store my data entries?

Yes. Your entries are saved in the app and today’s entries can be seen scrolling through your feed with your most recent entries at the top. An upcoming release will allow more viewing options for previous entries as well.

What if I need my data before the reporting feature is available?

Send us an email through our contact form at www.curenav.com. We will contact you to verify your identity and explore how we can help.

Can I use Curenav if I don’t have cancer?

Yes. Curenav has been designed for anyone who wants to track information about their health. We built the tools with cancer patients in mind, but the process of tracking your information for your own purposes works for anyone concerned about health issues and wants to gain insight over time.

What do you do with my data?

We store your data for your personal use to generate valuable charts and graphs for conversations with your providers. We also separate it from your identity to aggregate the data points with other patients like you so that we can look for new insights, patterns and trends among a community of patients in support our mission of reducing cancer deaths.

Is Curenav HIPAA compliant?

Yes, Curenav is HIPAA compliant.

Does Curenav replace my need for medical care?

No. Curenav Lite is not intended to replace the opinion of your doctor and no feature of Curenav Lite is intended to be used as medical advice. We encourage you to use Curenav as a tool for talking to your doctor about questions related to your health. Doctors know health. We know people and data, and we can help bridge the gap in communication by giving you simple ways to transfer important information to your provider and help them help you.

How can Curenav help me with my health?

We believe what you can measure you can track, and what you can track you can change. We provide you with simple reports to create awareness about your health and to work with your doctor in a way that brings insights that may be overlooked without a tool like Curenav.

How do I get information from Curenav to my doctor?

Currently, the information in Curenav Lite is being stored in a database. The construction of the reporting feature is underway and we are excited to be able to release it in 2020.

In the upcoming release, there will be two ways for your doctor to receive information from Curenav:

You will be able to share reports from your Curenav profile to your doctor.

If you doctor is a Curenav user or sponsor, he or she will be able to see your information directly through the provider dashboard

What is a sponsor?

Curenav technology requires hosting, support and maintenance to be usable by patients, therefore we have set up sponsorships to cover the associated costs that we incur each time a patient decides to use Curenav. In order for you to receive it at no charge (because we know you are already going through enough with your health), we look for a sponsor to cover the expenses that keep Curenav up and running and making it more feature rich.

Typical sponsors include healthcare organizations or providers, an employer, or even a caregiver. Another person or entity can also cover the costs to place Curenav in your hands, so if you don’t have a sponsor, don’t worry! Contact us through our website and we will work with you to get a sponsor for you.

What if I don’t have a sponsor?

We have some sponsorships available through our pilot program and will work with you to help you qualify to receive Curenav at no cost to you. Just contact us through our website at curenav.com and we will be in touch.

If you belong to an organization who has others who could benefit from Curenav, let us know. We are always willing to share our enterprise solution with organizations to get Curenav into the hands everyone who needs it.

What is a “Check-In” and how does it work?

The Check-In feature is one of the first items you will see when you open Curenav Lite.

Check-Ins are intended to capture information about your mood, energy, and stress levels. We recommend you Check-In at least once a day, but you can do so as many times as you like.

To start a Check-In:

From the Home Screen, click the + next to Check-In and you will be taken to the Add Check-In Screen where you will see Mood/Energy/Stress scales. The left side of the scale is a smiley face and the right side of the scale is a frowning face. Start with your Mood rating and slide the round gray button in the center of the scale to the left or right, depending on how you are feeling at the time. As you start to slide, you will see the gray button turn orange and the line it is sliding on will turn blue. Once you have the orange button in the place that reflects your mood, move to the Energy rating and slide it to the left or right according to what reflects your energy level. Then repeat the process for your Stress Level. Once you have rated all three, Click the Add button at the bottom of the screen and your ratings will be recorded. Once finished on this screen, Click the Finish button and you will be returned to the Home screen.

You do not always have to rate all items on the Check-In. For example, if you want to update Energy as it changes throughout the day, then rate as indicated above, Click Add and then Click Finish without rating the additional items.

If you do not move the round gray button, and click Add then Finish, the value will be recorded as N/A.

How do I add my symptoms/observations?

Adding a Symptom is easy. Simply click the + button in the blue bar at the bottom of your screen. This will take you to the Add Symptom screen. You can add a new symptom/observation by typing into the white box at the top of the screen. You can also add symptoms you have had before and dismissed back to your current symptoms list by finding the symptom listed in gray under Previous Symptoms. Simply click the + next to the previous symptom and the text will change to orange. Click Add to save these to your list then Click Finish and Rate to return to home and give each symptom a rating according to how you feel.

What does “Dismiss a Symptom” mean and why would I want to do this?

Dismissing a symptom is the way you move symptoms from your Current Symptoms list on the Home Screen to your Previous Symptoms list. You will do this when your symptom goes away and you no longer want to record ratings for it. For example, if you have a headache and then your headache gets better, you will dismiss it to your Previous Symptoms list. If it returns again, you can add it back easily and start rating it again by following the instructions to add a symptom. To dismiss a symptom, click the x next to a symptom on the Home page.

How do I dismiss a symptom from my feed?

Click the x at the top right corner of the Symptom/Observation you no longer have and wish to dismiss from your current symptoms list. A pop-up message will appear asking if you wish to dismiss that symptom. Confirm by clicking the Dismiss button in the message.

How can I edit a symptom if I made a typo?

You can edit a Symptom at any time, not just when you first create it. To do so, click the pencil icon at the top right corner of the Symptom you wish to change. This will take you to the Edit Symptom screen where you can modify the symptom’s name by clicking the pencil icon in the white box next to the symptom name. You can also modify your severity rating, and add or change any notes.

If you wish to delete a rating you previously made by mistake, click the trash icon to delete the entry (not the symptom) altogether.

Note: If you change the rating using the edit button, the edited entry will replace the previous entry.

What happens if I get a Cannot download photo error when adding a photo to my profile?

This is most likely caused by internet connectivity issues so try again later. If it does not work then the photo may be too large and you will have to choose an alternate photo.